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E-Book: Service Management Excellence

E-Book: Service Management Excellence



  • SEGMENT ONE: Taking Or Starting Over
  • SEGMENT TWO: Knowing The People On Your Team
  • SEGMENT THREE: A Culture Of Customer Service
  • SEGMENT FOUR: Hiring, Training & Coaching
  • SEGMENT FIVE: In-House Training Programs
  • SEGMENT SIX: Flat Rate Pricing & Mission Statements
  • APPENDIX: Personality Test & Evaluation, Communication Style Evaluation
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