TABLE OF CONTENTS:

• SEGMENT ONE: Taking Or Starting Over
• SEGMENT TWO: Knowing The People On Your Team
• SEGMENT THREE: A Culture Of Customer Service
• SEGMENT FOUR: Hiring, Training & Coaching
• SEGMENT FIVE: In-House Training Programs
• SEGMENT SIX: Flat Rate Pricing & Mission Statements
• APPENDIX: Personality Test & Evaluation, Communication Style Evaluation

This E-Book comes to you in a CD format and can be read on your computer with any word-processing program such as Microsoft Word. Simply insert the disc into the CD/DVD drive of your computer and open the file. You can print select pages, or the entire file.

A direct-and-to-the-point book, specifically for aspiring, new, or experienced service managers.