Jim Johnson’s Peak Performance For The Technical Professional is an audio program designed especially for technicians who also provide front-line customer service.

Jim Johnson is nationally recognized as a writer, instructor and workshop leader, and he has vast experience working with people he likes to refer to as technical professionals. Jim worked as a technician, taught full-time as a trade school instructor, served as Director of Education at a private technical school, and as a community college administrator, before turning his attention full-time to presenting workshops for technicians in a variety of trades and crafts. He has authored four textbooks, twelve handbooks and more than five-hundred magazine articles for technicians.

Jim takes a straightforward, tell-it-like-it-is approach and doesn't pull any punches as he presents ideas on sales skills for technicians, communication skills, and how technicians can learn, grow and develop as professionals in their chosen field. You'll want to listen to this program more than once.