TABLE OF CONTENTS:
- SEGMENT ONE: Taking Or Starting Over
- SEGMENT TWO: Knowing The People On Your Team
- SEGMENT THREE: A Culture Of Customer Service
- SEGMENT FOUR: Hiring, Training & Coaching
- SEGMENT FIVE: In-House Training Programs
- SEGMENT SIX: Flat Rate Pricing & Mission Statements
- APPENDIX: Personality Test & Evaluation, Communication Style Evaluation
This E-Book comes to you in a CD format and can be read on your computer with any word-processing program such as Microsoft Word. Simply insert the disc into the CD/DVD drive of your computer and open the file. You can print select pages, or the entire file.
A direct-and-to-the-point book, specifically for aspiring, new, or experienced service managers.