PEAK Performance For The Technical Professional is a unique, one-of-a-kind E-Book for technicians who, in addition to handling the technical and hands-on tasks related to their job on a day-to-day basis, also provide front-line customer service. Topics in this E-Book include:

• Fundamentals Of Professionalism
• Maintaining A Professional Approach To Customer Service
• Understanding How Professionalism and Selling Go Together
• Understanding What Customers Want From Any Business
• Communication Skills & Establishing Rapport With Customers

There’s no doubt that technical training is important for technicians. After all, without ongoing training, it’s impossible to keep up with new developments in your industry. "Soft Skills" training is just as important for technicians who work in the HVACR industry, or as plumbers, electricians, office machine technicians, or automotive technicians. If you’re looking for a resource that will help you, or the technicians you employ, hone your skills in customer service, and communication skills... and increase your bottom line, this E-Book is for you.